HOW CAN WE HELP?

Delivery times can vary depending on the product, fulfilment partner and destination. Please refer to the shipping information provided at checkout and in your order confirmation.

We offer online shopping for customers in our supported UK and US markets. Product and delivery availability may vary by destination.

When tracking is available for your order, tracking information will be provided so you can follow your delivery.

Tracking updates can take some time after an order has been fulfilled or handed to the carrier. If your tracking has not updated for an extended period, please contact us with your order number.

Yes. Depending on how items are fulfilled, products in the same order may occasionally be shipped separately and arrive at different times.

Returns are subject to our Returns & Refunds Policy. Please review the full policy before sending an item back.

Contact our customer care team with your order number and the reason for your return. We will provide the appropriate next steps based on your order and our returns policy.

Once a return has been approved and processed, the time for the refund to appear can depend on your payment provider or financial institution.

Please contact us as soon as possible and provide your order number together with clear photos of the item received. Our customer care team will review the issue and advise you on the next steps.

Eligibility depends on the item and our current Returns & Refunds Policy. Please review the policy before requesting a return.

Consider the style, length, texture, colour and construction that best match your preferred look. Product descriptions should be reviewed carefully before purchasing.

A glueless wig is designed to be worn without traditional adhesive. The construction and fit can vary by product, so review the individual product description for details.

Human hair wigs are made with real human hair. Product specifications, construction and quality can vary between individual products, so check each product listing carefully.

Colours can appear slightly different depending on your device, lighting and screen settings.

Follow the care instructions provided with the specific product. Avoid excessive heat or harsh products unless the product specifications state that they are suitable.

Available payment methods are displayed during checkout and may vary depending on your location and checkout configuration.

Payments are processed through Shopify’s secure checkout environment.

Payment failures can occur for several reasons, including incorrect card details, insufficient funds, bank restrictions or payment-provider issues. Check your payment information and try again or contact your payment provider.

If you believe you have been charged more than once, please contact us with your order details so the transaction can be reviewed.

Checkout and customer-account requirements depend on the store’s current account settings. When an account is required, you will be prompted to sign in or create one.

Use the account option in the store header and follow Shopify’s account sign-in and verification process.

Use the account sign-in option and follow the verification instructions provided by Shopify.

Guest checkout availability depends on the store’s current checkout settings.

Email us at info@shopcomfortfashion.com.

Please allow 1–2 business days for a response.

Comfort Fashion & Accessories operates as an online ecommerce store.

Some products may be fulfilled through third-party dropshipping or fulfilment partners. Product availability and fulfilment arrangements can vary.