COMFORT FASHION & ACCESSORIES

SHIPPING & DELIVERY

Everything you need to know about order processing, shipping, tracking and delivery.

HOW SHIPPING WORKS

Once your order has been placed, we begin processing it for fulfilment. Shipping and delivery times can vary depending on the product, fulfilment partner and destination.

ORDER PLACED

Your order is successfully submitted and payment is processed.

PROCESSING

Your order is prepared for fulfilment. Processing time may vary depending on the product.

SHIPPED

Once your order has been fulfilled, available tracking information will be provided.

PROCESSING TIMES

Orders are processed after purchase, and processing time may vary by product and fulfilment arrangement.

Please refer to the shipping information shown at checkout and in your order confirmation for the most relevant information for your order.

DELIVERY TIMES

Delivery times depend on destination, carrier and fulfilment route. Exact delivery timing can vary by order.

Please refer to the shipping information shown at checkout and in your order confirmation for the most relevant information for your order.

WHERE WE SHIP

Comfort Fashion & Accessories serves customers in supported UK and US markets. Shipping availability, delivery services and charges may vary depending on the destination and product.

UNITED KINGDOM

Available shipping options depend on the customer's destination and the products in the order.

UNITED STATES

Available shipping options depend on the customer's destination and the products in the order.

SHIPPING COSTS

Shipping charges, where applicable, are calculated according to the available shipping options for the customer's destination and order.

Your available shipping options and applicable charges will be shown during checkout.

TRACK YOUR ORDER

Once your order has been fulfilled and tracking information is available, you can use your tracking details to follow your delivery.

TRACK MY ORDER

Tracking updates may take some time to appear after an order has been fulfilled or handed to the carrier.

WHY IS MY TRACKING NOT UPDATING?

Your order may have only recently been fulfilled.
The carrier may not have scanned the parcel yet.
Tracking systems can take time to update.
The parcel may be moving between carrier facilities.

If tracking has not updated for an extended period, please contact our customer care team with your order number.

CONTACT CUSTOMER CARE

CAN MY ORDER ARRIVE IN MORE THAN ONE PACKAGE?

Yes. Depending on the products ordered and how they are fulfilled, items from the same order may occasionally be shipped separately and arrive at different times.

Customers may receive separate tracking information for different shipments where applicable.

DELIVERY & MISSED ATTEMPTS

If a carrier is unable to deliver your package, the carrier may provide additional delivery instructions, another delivery attempt or collection options depending on its service.

CHECK YOUR DELIVERY ADDRESS

Customers should carefully review their delivery information before completing checkout.

Once an order has entered processing or fulfilment, changes to the shipping address may not always be possible.

SOMETHING NOT RIGHT WITH YOUR DELIVERY?

If your order arrives damaged, incomplete or different from what you ordered, contact us as soon as possible.

Order number
Email address used at checkout
Description of the issue
Clear photographs where appropriate

CONTACT CUSTOMER CARE

SHIPPING FAQ

Helpful answers about delivery, tracking and shipping.

How long does shipping take?

Delivery times vary by product, destination, carrier and fulfilment route. Please refer to the shipping information shown at checkout and in your order confirmation.

Do you ship to the UK and US?

Comfort Fashion & Accessories serves customers in supported UK and US markets. Availability and delivery options can vary by destination and product.

When will I receive tracking information?

Tracking information is provided when available after fulfilment. There may be a delay between fulfilment and the first carrier scan.

Why is my tracking information not updating?

The order may have recently been fulfilled, the carrier may not have scanned it yet, or the parcel may be moving between carrier facilities. If the lack of updates continues, contact Customer Care.

Can my order arrive in multiple packages?

Yes. Products in the same order may occasionally be shipped separately depending on how they are fulfilled. Separate tracking details may be provided where applicable.

Can I change my delivery address?

Please contact us as soon as possible. Once an order has entered processing or fulfilment, an address change may not always be possible.

What happens if my parcel is delayed?

Delivery timing can vary. Check your latest tracking information first. If a shipment appears delayed for an extended period, contact Customer Care with your order number.

What should I do if my order arrives damaged?

Contact Customer Care as soon as possible with your order number, the email address used at checkout, a description of the issue and clear photographs where appropriate.

What should I do if my order has not arrived?

Review the latest tracking information and delivery details. If your order has not arrived or tracking is no longer updating, contact Customer Care with your order number.